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Terms & Conditions, Refund Policy
1. Terms and Conditions
ই-লাবিবা provides access to the www.elabiba.com website or the mobile application/app or any other media (“Website”) to you subject to the terms and conditions (“Terms”) set out on this page. By using the Website, you, a registered or guest user in terms of the eligibility criteria set out herein (“User”) agree to be bound by the [Terms].
Your order is an offer to us to buy the product(s) from www.elabiba.com. When you place an order, you will receive an e-mail confirming receipt containing the details of your order (the “Order Confirmation E-mail and/or SMS”).
www.elabiba.com has rights to cancel your order for any unavoidable reason after your order confirmation.
www.elabiba.com does not manufacture or produce any product by themselves. Therefore, elabiba.com does not warrant that product descriptions or other content of any www.elabiba.com product is accurate, complete, reliable, current, or error-free. If a product offered by www.elabiba.com itself is not as described, your sole remedy is to return it in unused condition. (terms of তথ্য ও যোগাযোগ প্রযুক্তি আইন, ২০০৬).
www.elabiba.com contains electronic record. As such, this document does not require any physical or digital signatures and forms a valid and binding agreement between the Website and the User.
2. Refund Policy
www.elabiba.com tries its best to serve the users. But if under any circumstances, we fail to fulfill our commitment or to provide the service, we will notify you within 72 hours via phone/ text/ email.
If the service / product(s), that www.elabiba.com fails to complete, requires any refund, it will be refunded maximum within 10 working days after our acknowledgement. But delivery and process charge will be deducted. Refund will be done by bKash/Rocket payment/can buy another product with adjusting refund value.
Refund requests will be processed under mentioned situation:
– Customer cancels a paid order before it has been dispatched.
– Unable to serve with any product(s).
– Customer returns any product from a paid order during delivery time.